FAQ

Frequently Asked Questions 🐶

Have questions? We’ve got answers to help you and your dog get the most out of FetchBuddy.

🚚 Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 4–15 business days.

Do you offer free shipping?
Yes! We offer free UK & US shipping on all orders

Can I track my order?
Absolutely. A tracking number will be sent to your email once your order has been dispatched.

Do you guarantee delivery times?
Delivery times are estimates and may vary depending on demand and location. We always aim to deliver as quickly as possible.

Do you ship to Europe?
Yes, EU delivery is available for £3.99 (7–15 business days)..

Do you ship to the United States?
Yes! We offer FREE US shipping 🇺🇸 on all orders.

How long does US shipping take?

Processing: 1–3 business days
Delivery: 4–15 business days

📦 Orders & Delivery

What if my order arrives damaged?
If your item arrives damaged or defective, contact us within 7 days with photos and we’ll arrange a replacement or refund.

What if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll be happy to assist you.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order.

🔁 Returns & Refunds

What is your return policy?
We offer a 30-day money back guarantee. Items must be unused and in original packaging.

How do I start a return?
Simply contact our support team and we’ll guide you through the process.

When will I receive my refund?
Refunds are processed once your return is received and inspected. Please allow 5–10 business days for the refund to appear in your account.