Terms of service

Terms of Service

 


Last updated: 29 March 2026


Welcome to Fetch Buddy. These Terms of Service govern your use of our website and the purchase of products from our store. By using our website, you agree to these terms.

 

 

 

1. Overview

 


This website is operated by Fetch Buddy. Throughout the site, the terms “we”, “us” and “our” refer to Fetch Buddy. By visiting our site and/or purchasing from us, you engage in our “Service”.

 

 

 

2. Online Store Terms

 


You must be at least 18 years old to use this site. You agree not to use our products for any illegal or unauthorized purpose.

 

 

 

3. Products

 


We sell pet toys and accessories designed to keep pets active and entertained. We make every effort to display products accurately, but colours and images may vary slightly. All products are subject to availability and may be discontinued at any time.

 

 

 

4. Pricing & Payments

 


All prices are listed in GBP (£). We reserve the right to change prices at any time without notice. Payments are processed securely through trusted payment providers.

 

 

 

5. Shipping & Delivery

 

 

  • Orders are processed within 1–3 working days.

  • Estimated delivery time is 4–15 working days within the UK.

  • Delays may occur due to high demand or courier issues outside our control.

 

 

 

 

6. 30-Day Money Back Guarantee (Returns & Refunds)

 


We offer a 30-day money back guarantee from the date your order is delivered.


To be eligible for a return:

 

  • Item must be unused and in original condition

  • You must contact us before returning the item

 


Once the returned item is received and inspected, your refund will be processed.

 

 

 

7. Use of Products

 


Our toys are designed for supervised pet play. We are not responsible for damage caused by misuse or unsupervised use.

 

 

 

8. Limitation of Liability

 


Fetch Buddy shall not be liable for any injury, loss, or damage resulting from the use of our products.

 

 

 

9. Changes to Terms

 


We reserve the right to update these Terms at any time. Changes will be posted on this page.

 

 

 

10. Contact Information

 


For any questions about these Terms, please contact us via the contact page on our website.

 

 

By using our website, you agree to these Terms of Service.